Milk Crate shipments include a variety of breastfeeding and pumping supplies such as breast pump parts compatible with your pump, wearable collection cups, milk storage bags, and pumping and breastfeeding accessories. Some items such as a breast pump, pregnancy support band, and compression socks may only be able to be included in the first box. Pregnancy support bands and socks may be subject to deductible and not included if your deductible is not met. Other items may be able to be sent multiple times and included in future shipments.

Your Milk Crate shipments only include items fully covered by your insurance. As long as you provide accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your Milk Crate shipment. Upgraded items may be selected and will incur additional out of pocket expenses.

Breastfeed Atlanta is an in-network provider with Aetna, Ambetter, Anthem/Blue Cross Blue Shield, Cigna, Humana, Meritain, UHC, UMR, and Georgia Medicaid (Amerigroup, Caresource, and Peach State).

We know choosing a breast pump can be overwhelming. We have carefully selected the breast pumps we offer based on the breast pumps we are confident work well for a wide variety of users. We also offer a special type of appointment, offered in the office and virtually, just to help patients feel confident about the pump they choose. During one of our pumping support visits you will meet with one of our lactation consultants and get a professional recommendation based on your medical history, needs, and goals. You can schedule a pumping support visit on our Breast Pumping Support Services page.

Having the correct flange size is a huge part of making pumping comfortable, effective, and efficient. If you live in the Metro-Atlanta area, you can schedule an appointment with Breastfeed Atlanta to get professional recommendations about flange sizing. If you live outside Metro-Atlanta, you can consult a local lactation consultant or a lactation consultant who offers virtual flange fittings.

Zomee offers one complimentary set of flanges when you purchase a Zomee breast pump if you need a size that did not come with your pump. You can request those be mailed to you by filling out the Courtesy Flange form on their website. It provides a place to upload a proof of purchase but that is not required to submit the form or request the free set of flanges.

The items we are able to include in your Milk Crate shipment is determined by your available insurance benefits. When you enroll in Milk Crate we confirm what kind of breast pump you have so we can send you compatible breast pump parts and accessories. Milk Crate members also receive information about how they can request specific items in future boxes.

If you sign up for Milk Crate when you are still pregnant, we are typically able to ship your second Milk Crate box a couple weeks after your due date and then other boxes about every 4-6 weeks after that. If you sign up for Milk Crate after your baby has arrived, we are typically able to ship another Milk Crate box about every 4-6 weeks. The timing of future boxes can vary because we verify your insurance benefits before each shipment and sometimes have to wait to get information from your insurance company. Occasionally the Milk Crate team will need to get some additional information from you before shipping another box so It is very important that you reply to any emails or phone calls. If you have an urgent need for an item before we are able to send your next Milk Crate box, you can always purchase that item on our website and have it shipped to you immediately.

There is a lot of variation in how long each insurance policy will cover Milk Crate shipments. We are typically able to send supplies for up to your baby’s first year.

We verify your insurance coverage prior to each shipment so we can be confident your items will be fully covered by your insurance. As long as you provided accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your Milk Crate shipment.

Insurance companies typically cover the purchase of one breast pump per pregnancy and will not cover a second if you change insurance companies. If you have already purchased a breast pump using any insurance company during this pregnancy, we are unable to file an insurance claim for another breast pump. However, you may still be eligible to sign up for Milk Crate to receive replacement breast pump parts and breastfeeding supplies.

Breastfeed Atlanta is contracted with insurance companies to dispense the first breast pump you purchase using your insurance benefits. If you believe you have insurance coverage to purchase a second breast pump, you may purchase a breast pump from our website and request a superbill so you can submit a claim to your insurance company to request reimbursement However, we are not able to guarantee reimbursement from your insurance company.

Unfortunately, we are unable to accept any returns or exchanges of items included in Milk Crate shipments. If you received an item that appears to be damaged or defective, please reach. out to the Milk Crate team via email at MilkCrate@Breastfeedatl.com or directly to the product manufacturer.

You should email any address changes to the Milk Crate team at MilkCrate@Breastfeedatl.com.

Please email the Milk Crate team at MilkCrate@Breastfeedatl.com if you need to request to pause your Milk Crate membership.

Although Milk Crate memberships are fully covered by your insurance, we know some patients may request to cancel their Milk Crate membership early. Please email your request to cancel to MilkCrate@Breastfeedatl.com.

The best way to reach the Milk Crate team is to email them at MilkCrate@Breastfeedatl.com.

You should reach out to the Milk Crate team any time you have changes to your insurance coverage or shipping address or when you have changes to the pump or flange size you are using.